Terms & Conditions

1. Business Information

Doggy Beach House is operated by:

2. Scope

These Terms & Conditions apply to all offers, orders, purchases and agreements made through the Doggy Beach House webshop. If specific product conditions apply in addition to these Terms & Conditions, those conditions will also apply.

In the event of any conflict between these Terms & Conditions and any specific product terms, the specific product terms shall prevail for that product.

3. Products

Doggy Beach House offers dog-related products, including but not limited to dog treats, snacks, accessories, gifts, souvenirs and lifestyle items.

We make every effort to display product descriptions, sizes, ingredients, colours and images as accurately as possible. However, slight variations may occur, including variations in colour, packaging, shape, finish, print placement or product presentation.

Products are offered subject to availability. We reserve the right to change, replace, limit or discontinue products at any time.

4. Orders

An agreement is concluded once your order has been placed and accepted by Doggy Beach House. After placing an order, you will receive an order confirmation by email.

Doggy Beach House reserves the right to refuse or cancel an order in the event of, among other things:

• incorrect or incomplete customer information;
• payment issues or failed payment authorisation;
• suspected fraud or misuse;
• obvious pricing, stock or technical errors;
• unexpected product unavailability.

If an order is cancelled after payment has been received, the amount paid will be refunded as soon as reasonably possible.

5. Prices & Payment

All prices shown on the website are in euros (€) and include VAT, unless stated otherwise.

Shipping costs, if applicable, are shown separately during checkout before the order is completed.

Doggy Beach House reserves the right to change prices at any time. The price shown at the time of checkout is the price that applies to your order.

Payment must be made using one of the payment methods offered during checkout. Doggy Beach House may use third-party payment providers for secure payment processing.

6. Shipping & Delivery

Doggy Beach House aims to dispatch orders within the delivery timeframe stated on the website or in the order confirmation. Delivery times are estimates only and are not guaranteed unless explicitly agreed otherwise.

Delays may occur due to holidays, weather conditions, carrier issues, customs processing or high order volumes.

Customers are responsible for providing a correct and complete delivery address. Doggy Beach House is not responsible for failed delivery or extra shipping costs resulting from incorrect address details provided by the customer.

7. Returns & Right of Withdrawal

If you are a consumer located in the EU, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without giving any reason.

To exercise this right, you must notify Doggy Beach House within the 14-day withdrawal period by sending your withdrawal request to info@doggybeachhouse.com or by using the model withdrawal form below.

After notifying us of your withdrawal, you must return the product without undue delay and no later than 14 days after the day on which you informed us of your decision.

Returns must be sent to:

Returned items must, where reasonably possible, be unused, complete and returned in their original packaging.

The customer is responsible for the direct costs of returning the goods, unless otherwise agreed.

The customer may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

8. Return Exceptions

The right of withdrawal may not apply, or may be lost, in cases permitted by law, including but not limited to:

• custom-made or personalised products;
• sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
• perishable goods or goods with a limited shelf life;
• products that, after delivery, are inseparably mixed with other items.

For Doggy Beach House this may include, for example, opened dog treats, opened snack products, hygiene-sensitive items or personalised pet items.

9. Refunds

If your withdrawal is valid, Doggy Beach House will reimburse all payments received from you for the returned item, including the standard outbound delivery costs, where legally required.

If you chose a delivery method more expensive than the least expensive standard delivery offered by us, we are not required to reimburse the additional cost.

Refunds will be made without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Refunds will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise.

10. Dog Product & Treat Safety

The customer is responsible for choosing products that are suitable for their dog’s size, breed, age, chewing behaviour, sensitivities and dietary needs.

All treats, chews, toys and accessories should be used under owner supervision. Always provide fresh drinking water when giving treats or chews.

Doggy Beach House cannot guarantee that every product is suitable for every dog. Dogs may react differently to ingredients, textures, materials and chewing items.

• Always supervise your dog during use.
• Remove small pieces or damaged items immediately.
• Stop use in case of irritation, allergic reaction or unsafe chewing behaviour.
• Consult your veterinarian if you are unsure whether a product is suitable for your dog.

Product information on the website is for general information only and does not replace veterinary advice.

11. Warranty & Complaints

Doggy Beach House is legally required to supply products that conform to the agreement. This means a product must do what the customer may reasonably expect from it, taking into account the nature of the product and the information provided about it.

If a product is faulty, damaged upon arrival, or does not match the agreement, please contact us as soon as possible at info@doggybeachhouse.com with your order number and clear photos where relevant.

Complaints will be handled within a reasonable period and we aim to respond as quickly as possible.

12. Liability

Doggy Beach House is not liable for indirect, incidental or consequential damages, including loss of profits, loss of data or loss resulting from misuse of products, except where liability cannot legally be excluded.

Doggy Beach House is not responsible for:

• damage caused by improper use of a product;
• damage caused by failure to follow product instructions or supervision advice;
• reactions, sensitivities or allergies specific to an individual dog;
• minor deviations in colour, finish, packaging or appearance.

Nothing in these Terms & Conditions excludes or limits any mandatory consumer rights under applicable law.

13. Intellectual Property

All website content, including text, product names, branding, logos, graphics, images and design elements, is the property of Doggy Beach House or its licensors, unless stated otherwise.

You may not copy, reproduce, distribute, modify or use any content from the website for commercial purposes without prior written permission from Doggy Beach House.

14. Privacy

Doggy Beach House processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR / AVG).

More information about how we collect, use and protect personal data can be found in our Privacy & Cookie Policy.

15. Governing Law

These Terms & Conditions are governed by Dutch law.

Any disputes arising from or related to these Terms & Conditions or agreements with Doggy Beach House shall be submitted to the competent court in the Netherlands, unless mandatory consumer law requires otherwise.

16. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

17. Contact

Questions, complaints or return requests? Send us a woof at:

Doggy Beach House
Kerkstraat 27
2042 JD Zandvoort
The Netherlands
Email: info@doggybeachhouse.com
KvK: 99396912
VAT: 868971042B01